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Customer Support:
For business inquiries, please email us at
info@grappledata.com.
Product documentation can be found here:
Documentation
Please email info@grappledata.com for corporate licensing inquiries.
For all other support issues not covered there, please fill out the form below and we will respond as quickly as possible:
First Name:
(Required)
Last Name:
(Required)
User ID:
Email Address:
(Required)
What do you need to help with?:
Account Information
Installation and Uninstallation issues
Product issues
Activation issues
Credit Card issues
Downloading issues
General Technical Issues
Other
Description: (Required. Maximum 4,000 characters)
Tell us what kind of computer you have.
Operating System:
Windows 8
Windows 7
Windows Vista
None
Office:
Office 2016 (x64)
Office 2016 (x86)
Office 2013 (x64)
Office 2013 (x86)
Office 2010 (x64)
Office 2010 (x86)
Office 2007 (x86)
None
How much RAM (GB) do you have? (From Start menu right click computer and select properties. You will see Internal Memory size):
GB
What processor do you have? (From Start menu right click computer and select properties. You will see Processor):
The Aikin software (“Software”) and any documentation of that Software (“Documentation”) is the intellectual property of Grapple Data and is protected by applicable copyright laws, international treaty provisions and other applicable laws of the country in which the Software is being used. The structure, organization and code of the Software are valuable trade secrets and confidential information of Grapple Data. To the extent you provide any comments or suggestions about the Software to Grapple Data, Grapple Data shall have the right to retain and use any such comments or suggestions in our current or future products or services, without further compensation to you and without your approval of such retention or use.